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Extended Holiday Returns

We extend the holiday returns to allow orders of BRAND NEW items delivered from Oct 14th to be returnable through January 15th, 2025. Don't hesitate to gift your family and friends this holiday!

Returning Products You’re Unsatisfied With

If you are not completely satisfied with your purchase, you may return unused items within 30 days of delivery for a full refund. Please note:

• Customers are responsible for return shipping costs.
• Contact our support team for the correct return address and a return authorization before shipping. Returns without prior authorization will not be accepted.
• Returns must be in the original TURBRO packaging.

 

• We do not accept returns for unused items beyond 30 days or for personal care products that have been opened.

 

 

Returning Used or Damaged Products

If a product is damaged or defective within 30 days of delivery, you are eligible for a replacement or refund, and we will provide a return shipping label.
To ensure a smooth process:

1. Contact our support team immediately upon identifying the issue.
2. Provide photos or videos to document the damage or defect.
3. Package the item securely in its original TURBRO packaging.

 

Returning the Wrong Item

If you receive an item that is completely different from what you ordered:

1. Contact us at support@turbro.com with photos or videos of the incorrect product.
2. If a return is necessary, we will issue a replacement and cover the shipping cost upon receiving the returned item.
3. For split systems or customizable configurations:

 

• Inspect the items carefully upon delivery.

• If the wrong item is identified after installation, additional installation costs will not be covered.

 

 

Refund Timeline

• It may take 1-2 weeks for your return to reach our warehouse.
• Once received and inspected (typically within 72 hours), your refund will be processed and credited to your original payment method within 2 business days.
• Depending on your bank, it may take an additional 2-10 business days for the refund to appear in your account.

 

Additional Notes

• Original shipping costs are non-refundable.
• Open-box items are not eligible for returns or refunds but come with a 6-month warranty.
• Products purchased from resellers must follow the reseller’s return policy.

If you have any questions, reach out to our support team at support@turbro.com. We’re here to help!