Portable AC
Mini Split AC
RVAC
What is the capacity of the water tank of GLP05AC/GLP06AC?
It’s about 13.5 oz(0.4 L).
What is the specification of the drain hose?
1/2 inch. You can purchase a 1/2 PVC hose instead.
How can I get another window panel kit?
Please contact the customer service at support@turbro.com.
How can I connect it to WiFi? - Model: GLP10AC-SMART
- Plug the machine into a wall socket and ensure that it's in standby mode.
- To activate the WIFI function, press and hold the "↓" (down arrow) and "fan speed" buttons simultaneously for 5 seconds. Then the screen will display ON. (the 02 & 03 buttons in the screenshot attached).
- Once ON is displayed, use the APP to connect the machine manually. Refer to this link for a video tutorial on connecting the machine under AP Mode and follow the steps to connect it to your phone.
The left side part shows the operation of the unit. And the right side part shows the screen of the phone using the AIR.ai app.
Does the exhaust hose need to be connected?
Yes, the hot air produced by the machine will be emitted to the outdoors through the exhaust hose. Otherwise, the cooling performance is not as expected.
What should I do with the “FL” error code(Full tank)?
Please empty the water from the water tank and then restart the machine by unplugging and plugging it back. Then wait for about a few minutes, and the machine will work again. If it keeps showing the “FL” code, please connect the drain hose or contact our customer service at support@turbro.com.
Why there is an odor/strange smell?
It is recommended to remove the filter from the back and clean the filter.
Does the unit come with window fittings and a drain attachment hose?
Yes, a window panel kit and a drainage hose are included in the package. The window panel consists of 3 pieces and can be adjusted from 10 to 59 inches to fit your window. Since the minimum length of the main window panel is 20.5 inches, if the width of your window is smaller than that, just remove the adjustment panel and cut the window panel to fit a window from 10 to 20.5 inches. In addition, our window panel kit is designed to fit horizontal or vertical sliding windows only. If you use casement windows, you will need to get a window seal kit to keep the window tightly sealed.
Can I use an extension cord?
For safety precautions, we do not recommend using any power strip or extension cord with our machines. However, if it is necessary to use an extension cord, please ensure the extension cord is properly rated to avoid electrical overload. Also, do not plug other appliances into the same outlet simultaneously.
It is important to check the power cord after the first hour of use to ensure that it is not overheating or showing any signs of damage. If you notice any overheating or other abnormalities, immediately unplug and stop using it.
Please be aware that using an extension cord will void the original warranty, and we will not be responsible for any accidents or incidents that may occur due to the use of an extension cord.
How can I change the temperature scale to Fahrenheit/Celsius?
Greenland Model: Please hold the Increase Button and the Decrease Button at the same time for 3s.
Finnmark Model: Please hold the Mode Button for 3s.
What do I need to install the Mini Split?
Tool list:
- bubble level
- drill with a 70mm hole saw
- torque wrench
- 4.4mm diameter screwdriver
- power cord
- spanner
- vacuum pump
- manifold
What are the specifications of the refrigeration pipe/copper line of Greenland/Finnmark model?
Greenland Model:
- 12K115V/12K230V: 1/4’’ & 3/8’’, 16.5 ft;
- 18K230V: 1/4’’ & 1/2’’, 16.5 ft.
Finnmark Model:
- FM9K115/FM9K230/FM12K115/FM12K230: 1/4’’ & 3/8’’, 13.1 ft;
- FM18K230: 1/4’’ & 1/2’’, 13.1 ft
- FM24K230: 1/4‘’ & 5/8‘’, 13.1 ft
Are the refrigerant lines pre-charged and fitted with quick connects? Or it is just the compressor pre-charged?
The refrigerant is only pre-charged in the evaporator. The refrigerant lines are not precharged or fitted with quick connects. Our refrigerant pre-charged in the indoor unit is to detect whether the refrigerant pipe is leak-free. This part of the refrigerant will be released in the process the installation. You will need to do the vacuum to make the system run properly.
What should I do with the “P4” error code?
“P4” means the outdoor is experiencing high temperature. Please check your outdoor unit is installed correctly and that no blockage may affect the heat dissipation of the unit.
How do I connect it to WiFi? - Greenland Model
To begin, try disconnecting the unit's power cord (the one connecting the indoor unit and the plug) for about one minute before plugging it back in. "CF" should appear on the display once you reconnect the power cord.
A. The app will likely start scanning for nearby devices as soon as you open it. Once your device is found, you can proceed to connect to it.
B. In case the App does not detect your device automatically, choose "Split Air Conditioner" and initiate a manual connection. You'll be asked to enter your Wi-Fi network name and password to establish the connection.
C. If you're unable to connect manually, attempt the following steps:
1. Ensure that the unit is switched on (it should not be in standby mode)
2. Within an 8-second window, press the "display" button six times using the remote control. The screen should then show "AP".
3. Launch the app and choose AP mode to set up the connection. (see below screenshot)
What are the MCA of the Mini Split? - Greenland and Finnmark Model
Here is a chart for your reference.
Greenland Model:
Finnmark Model:
What happens if I forget to vacuum the system?
If the system is not vacuumed, air (including moisture) may enter the refrigerant system, which can lead to high discharge temperatures (P4 error). If installation is completed without vacuuming, the only solution is to fully release the refrigerant, vacuum the system again, and then recharge it. Once the outdoor unit’s valve is opened, the refrigerant mixes with air, potentially damaging the entire refrigerant system.
Can the line set be shortened to 8 inches? If so, will it require removing any refrigerant from the system, and, how much refrigerant per foot of line set removed?
The minimum length for the copper line set is 10 feet. If you need to shorten the line set, we highly recommend having a professional technician handle the line cutting and reducing of the refrigerant to ensure proper operation.
Why can’t the refrigerant pipe be too short?
If the refrigerant pipe is too short, the following issues may occur: Excessive refrigerant pressure, which may shorten the compressor’s lifespan over time. Potential indoor unit noise due to resonance caused by the outdoor unit’s operation.
Can I use a GFCI outlet with the RV air conditioner?
There is a possibility that a sudden power surge could cause the GFCI outlet to trip. We recommend using a high-quality GFCI outlet with a higher tolerance to avoid unnecessary interruptions.
Does the RV air conditioner have resistance backup heating if the ambient temperature is lower than the minimum heating operating range?
This model does not include resistance backup heating. The heating mode operates within a temperature range of 20–81°F. However, our fixed-speed version does come with resistance backup heating.
How can I install a drainage pipe for the unit?
The outdoor unit features a drainage hole at the bottom but does not have a dedicated port for a drainage pipe. This design accounts for the mobility of RVs and the potential risks of attaching an external drainage pipe, such as high-speed travel and operational hazards.
Can the RV air conditioner be installed facing the opposite direction?
No, the direction cannot be changed. The outdoor unit’s air outlet is positioned at the rear. Rotating it 180° would place the outlet at the front, which could lead to:
Foreign objects entering the unit while driving.
Rainwater backflow during severe weather conditions.